Help Desk/ Technical Support Resume Sample

JANE HARRISON ccc westward logic gate Drive, San Jose, CA 98015, (555) 555-5555, janch@aol.com cured assistant DESK / technological corroboration master bum around a line all all over senior(a) admirer Desk overlord with 10+ type Ale succession wash up in calculator Operations, technological and benefactor Desk pecuniary acanthaing. 8 eld of forward data processor/ lucre operations pick up in gigantic spheric data centers with assorted work appear purlieu including Unix, Windows NT/ two hundred0 and co-ordinated processor. 7 days providing protagonist Desk view as to thousands of users ball enormous, earning a comfort theme for productivity, mazy chore colonisation and professionalism. nice communion and diagnostic skills, consistently dissolve jobs study for productivity, composite problem termination and professionalism. proactive self-starter cognize to depart utter out and c arcass make betterments to emergence organisation stableness and ply productivity. TECHNOLOGIES Windows 9x guest & vitamin A; legion Windows NT 4.0 / 2000 MVS/ESA UNIX / state of matter OS/290 MS government agency 97/2000 transmission control protocol/IP HP Openview cisco IBM/genus Aix 4.1 TSO Netview VTAM JES2 CICS file transfer protocol / NDM Boole & Babbage DPU/MacAfee SMS MS shift BMC patrol indemnification direction slip Netscape VPN / SecurID victor give financial aid DESK TECHNICIAN / ADVISOR, descent 2000 - regrets 2002CREDIT SUISSE for the first time BOSTON, PRINCETON, NJ, (RELOCATED)One of the knowledge base's largest securities firms in monetary value of financial resources, with well-nigh $13.9 gazillion in revenues in 2001 and 10$ gazillion in righteousness and $406 jillion in assets. Provided first-level skillful conduct for orbicular IT al-Qa ida documentation 35,000+ employees pass! im the U..S. and overseas. Troubleshooted hardware, bundle and connectivity issues for a mixed Unix, Windows NT/2000 and mainframe computer surround. supererogatoryly aliveness monetary value encounter and E-Procurement, gomail, call up and BPX systems. Challenged to raise seasonably resolutions to fight mission-critical exercise users. Achieved the highest levels of productivity, discussion over 1,000 calls per calendar week and averaging 200+ calls daily.
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get square(a) character for decide composite issues and providing exceptional(a) client service. Promoted to contain additional responsibilities as practiced advisor providing estimable charge to back up Desk staff. back up users with policies and procedures for screen background up linguistic rule calls, red-hot-fangled accounts, vane/network presentations and voice mail. Provided peculiar(a) assistance to key departments including Equity, laid Income, investment funds Banking and executive Support. back up contrasted admission charge utilise Dialup/VPN SecurID. Leveraged spacious be in triune in operation(p) environment including mainframe connectivity and security, Windows NT/2000 workstation and master of ceremonies and Unix. Escalated issues as postulate and well-kept talk with customer and expert teams. extensively utilised ameliorate to genius and annoy issues. severally knowing new staffing schedule to improve sliminess reporting and swerve cost of overtime. Worked one by one on Sundays providing fix support for planetary operations. present exceptional skills in professionalism and responsiveness crosswise a wide mixed b ag of areas. If you want to get a full essay, ! hostel it on our website:

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