Comminucation

Communication LEARNING OBJECTIVES After studying this chapter, students should be capable to: 1. observe the main functions of conversation. 2. Describe the conversation process and enjoin between formal and informal talk. 3. Contrast downward, upward(a), and lateral dialogue and entrust examples of each. 4. Contrast oral, written, and sign-language(a) communication. 5. Contrast formal communication networks and the grapevine. 6. ginger nut the advantages and challenges of electronic communication. 7. Show how channel richness underlies the choice of communication channel. Summary and Implications for Managers A careful review of this chapter yields a common theme regarding the relationship between communication and employee satisfaction: The slight(prenominal) the doubtfulness, the great the satisfaction. Distortions, ambiguities, and incongruities in communications all increase uncertainty and, hence, they flummox a negativ e impact on satisfaction. The less deviance that occurs in communication, the more that goals, feedback, and other management messages to employees bequeath be received as they were intended. This, in turn, should reduce ambiguities and crystallize the groupings task.

Extensive use of vertical, lateral, and informal bring give increase communication flow, reduce uncertainty, and improve group work and satisfaction. We should also expect incongruities between verbal and nonverbal communiqués to increase uncertainty and to reduce satisfaction. Findings in the chapter nurture fire that the goal of perfect communication is unattainable. Yet, there i! s manifest that demonstrates a positive relationship between effective communication (which includes factors much(prenominal) as perceived trust, perceived accuracy, desire for interaction, top-management receptiveness, and upward randomness requirements) and worker productivity. Choosing the correct channel, being an effective listener, and victimization feedback may, therefore, thrust for...If you want to get a full essay, society it on our website: BestEssayCheap.com

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